Congratulations on your decision to take part in Lincoln’s Emerging Leaders Program.

Emerging Leaders (EL) is an ONLINE Leadership Training and Development program for your entire team. Each month we explore a different leadership topic in depth. Over the course of the month the team are given opportunities to develop that skill through pre-training work, the training module itself and Lincoln-generated follow-up work.

The training will be conducted via webinar and where possible, your entire team should attend the training at the same time. If they can’t, it will be recorded and made available for viewing at your convenience.

Emerging Leaders has its own website and you will have Membership Access providing a range of pre and post training material. Membership access can be either a single level access for your practice (you share the password amongst your team) or each team member can have their own access, the choice is yours.

The training has been designed as non-sequential, so if you are not starting at the commencement of term (March) or you miss a training session, it does not impact on your team’s ability to continue on the program.

We hope that you embrace Emerging Leaders to its fullest extent and we commit to making a tremendous impact on the effectiveness of every member of your team.

Program objective

The objective of the Emerging Leaders program is to equip every member of your team with a practical working knowledge of the leadership skills necessary for them to operate at their most effective.

This core benefits of the program are:

Increased individual team member accountability

Success in business requires that we be flexible, adaptable and open to the inevitable challenges of providing a service to the general public. To be well prepared for this, it is not enough for just the ‘leadership team’ to be skilled in accountability. It takes a ‘culture’ of accountability across the entire team – ultimately because you or your manager won’t always be there to be able to assist in every decision your team makes.

Increased team member engagement

Your team is your biggest asset and a strong culture is your greatest competitive advantage. Your ‘best’ will be the first to leave if they sense a lack of commitment to making the workplace an engaging and positive place to be.

Making sure that each member of your team is clear on your expectations of them, has clearly defined roles and has clarity around their goals and how these contribute to the greater good of the business are just 3 ways in which leadership training across your team will drive engagement.

Increased retention

The cost of ‘presenteeism’ (mentally ‘checked out’), performance management, re-hiring and ramping up both technically and culturally is up to 4 times a team member’s salary. Retention of your most valuable people is critical and investing in them by way of personal leadership afforded by Emerging Leaders is integral to your retention strategy.

Program scope

The Lincoln’s Emerging Leaders Program – Block Syllabus sets out the topics that will be covered each month.

The training is highly engaging and interactive. As such, each practice will require a team leader (normally a member of your leadership team) to ‘co-facilitate’ the training. Their role will be to assist their teams in some small activities throughout the training. A 20-minute pre-training webinar will be held in the first week of each month to walk through any training assistance needs.

Training sessions will be live and teams will be expected to assemble in your break room and be able to observe the practice computer screen and listen to the commentary.

Regular individual polling will be conducted throughout the training sessions so team members will be invited to bring their mobile device. They will be given a website login at the commencement of the training so that they can answer the questions as they appear on their device. Results will stream live (anonymously) for all to observe.

Course work

Course folders will be provided to each member of your team in the first month.

In the first week of each subsequent month, Lincoln will send you a link to a new set of course notes for each team member to add to their folders. These workbooks should be brought by team members to the training.

To print the Workbooks and Guru Guides, log into the EL member area, click on the module you are participating in this month and locate the PDFs in the Workbooks for Printing section,

Your practice will also be given a facilitator’s guide with additional notes on the specific outcomes of each training session. This will be talked through during the ‘co-facilitator’ training at the end of the first week of each month.

Assessment work

Assessment is done on a continuous basis throughout the year. There will be a short multiple choice questionnaire to be completed at the end of each training session which will ensure that the training objectives of each session have been understood by all members of your team.

The results of these questions will be rolled up into a practice score and you will be able to compare your results to the average of other practices.

Program details

Education Link

Lincoln utilises a platform we call the Education Link (affectionately called eLink) to distribute the Emerging Leader content we need to share with you.

Guru Training Session: This is pre-recorded and available on theEducation Link on the 1st of every month.

Live Team Training: Monthly training dates and times for are posted on Education Link

Lincoln reserves the right to change the dates and times and will advise practices within 30 days of any scheduled change in times.

Terms and Conditions

Payment Terms

Payment terms are Direct Debit (nominated Credit Card). Invoices will be issued prior to each monthly automatic payment cycle. Once your registration has been completed, we will contact you within 7 working days, to set up your Direct debit payments. Your initial payment will be processed within 7 days, followed by monthly payments, processed on the 14th of each month. Please note a 3.025% surcharge applies for AMEX transactions. This is a direct pass-through of costs from the credit card company. Visa and MasterCard will not incur any surcharge.


Lincoln Institute provides a 100% money back guarantee if any delegate feels that they are not getting value from the program.

Suspension/ Cancellation

Please advise via email ([email protected]) if you wish to suspend or cancel your Emerging Leader’s membership. If supporting material has already been dispatched, you will be charged for the current month and the suspension/ cancellation will take effect from the following month.

If you wish to suspend your membership this will be managed on a case by case basis. If you suspend your membership and wish to return to Emerging Leaders at a later date, you will be welcomed back at the current market price for the program.

Direct Debit Terms

This Direct Debit Agreement sets out the terms on which you have authorised us, the Lincoln Institute Pty Ltd to arrange for payment of amounts that become payable on your account to be made by deductions from your bank account at, or by charging your credit card with, your financial institution (Direct Debit Request).

Your Direct Debit Authorisation allows us to arrange for payment of the amounts due to the Lincoln Institute Pty Ltd for the services we provide to you, at the due date of your bill(s) or another date as agreed between us. This authorisation also enables any changes in those amounts and payment times, to occur automatically – you will not need to complete a new form. Any new contracted services added to your Lincoln Institute Pty Ltd account will be subject to these Direct Debit Conditions.

Invoicing of your Lincoln Institute Pty Ltd services is done on a monthly basis, at the time of billing. Recurring services are charged in the month that the services are performed. The Total Due value on the invoice will be the amount processed in the Direct Debit transaction.

You can cancel, vary, defer or suspend the Direct Debit Authority, or stop or suspend an individual debit from taking place under it, by emailing or calling us, but this must be arranged within 14 days of the due date of the invoice. If you do not provide us with this notice, we cannot guarantee the direct debit process can be stopped.

If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual debit from taking place under it, you must arrange with Lincoln Institute Pty Ltd a suitable alternative payment method for all outstanding fees due, and ongoing contractual obligations.

If a due date for a debit falls on a weekend/ public holiday the debit will be processed on the next business day.

You must ensure you have sufficient clear funds available in the nominated bank account (if you are paying by direct debit from your bank account) or that you have sufficient credit available on your nominated credit card (if you are paying by credit card) on the due date to permit the payments under the Direct Debit Authority.

If a debit from your nominated bank account or to your nominated credit card is unsuccessful we will attempt to debit again twice. If still unsuccessful, we will contact you to arrange alternative payment or further deferral.
You must notify Lincoln Institute Pty Ltd if the nominated account is transferred or closed.

If you are paying by direct debit from a bank account, please ensure that your financial institution allows direct debits on your nominated account.

If any bank fees are incurred by Lincoln Institute Pty Ltd from a dishonoured direct debit, these fees may be passed on to you.

Upon cancellation of your contract with Lincoln Institute Pty Ltd, all direct debit requests will also be deemed cancelled.

Where you consider that a debit has been initiated incorrectly, you can contact our accounts department via an email with details of your dispute to [email protected].

Lincoln Institute Pty Ltd employs the policy of treating all records and account details relating to this Direct Debit Authority as Private. We will keep information about your bank account confidential, except to the extent necessary to administer your direct debit arrangements. If a claim is made on our financial institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this information to our financial institution.

Please click here to finalise your registration.