Terms and Conditions
Payment terms are Direct Debit (nominated Credit Card). Invoices will be issued prior to each monthly automatic payment cycle. Once your registration has been completed, we will contact you within 7 working days, to set up your Direct debit payments. Your initial payment will be processed within 7 days, followed by monthly payments, processed on the 14th of each month. Please note a 3.025% surcharge applies for AMEX transactions. This is a direct pass-through of costs from the credit card company. Visa and MasterCard will not incur any surcharge.
For your convenience, Lincoln Institute amortises the cost of each semester over 6 equal monthly instalments.
Having completed two-day training for the semester the billing cycle continues until the completion of the 6 monthly payments for that semester. At that point, the next semester of the program automatically commences unless you wish to leave the program at that point in time.
If you wish to exit the program mid semester AND you have already participated in the two-day event for that semester we reserve the right to charge an early exit fee. This is to recoup the costs associated with the event attendance for the reasons explained above.
Attendance at the group training days is mandatory. If you are unable to attend the group day, you acknowledge that additional training will be required in order for you to be brought back up to speed with the other delegates on the program. If it is not possible for you to attend another group’s equivalent training day prior to your next group day, this additional training will be conducted one on one and will be charged at the half day training rate in the following table.
Lincoln Institute provides a 100% money back guarantee. If any participant feels they are not getting value, they can ask to leave the program up until 5.30pm on day 1 of the live training event and receive a full refund for the current semester fees, no questions asked.
Although there is no requirement to lock-in for the full term of the program, out of respect for other delegates in the team, membership is a year by year commitment. If anything is not working for you we ask that you talk to us.
If Lincoln forms the view that the program is not right for you, in the interests of the entire team, Lincoln reserves the right to request that you withdraw from the program at which time you will not be required to pay any more monthly instalments and we waive the exit fee.
Direct Debit Terms
This Direct Debit Agreement sets out the terms on which you have authorised us, the Lincoln Institute Pty Ltd to arrange for payment of amounts that become payable on your account to be made by deductions from your bank account at, or by charging your credit card with, your financial institution (Direct Debit Request).
Your Direct Debit Authorisation allows us to arrange for payment of the amounts due to the Lincoln Institute Pty Ltd for the services we provide to you, at the due date of your bill(s) or another date as agreed between us. This authorisation also enables any changes in those amounts and payment times, to occur automatically – you will not need to complete a new form. Any new contracted services added to your Lincoln Institute Pty Ltd account will be subject to these Direct Debit Conditions.
Invoicing of your Lincoln Institute Pty Ltd services is done on a monthly basis, at the time of billing. Recurring services are charged in the month that the services are performed. The Total Due value on the invoice will be the amount processed in the Direct Debit transaction.
You can cancel, vary, defer or suspend the Direct Debit Authority, or stop or suspend an individual debit from taking place under it, by emailing or calling us, but this must be arranged within 14 days of the due date of the invoice. If you do not provide us with this notice, we cannot guarantee the direct debit process can be stopped.
If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual debit from taking place under it, you must arrange with Lincoln Institute Pty Ltd a suitable alternative payment method for all outstanding fees due, and ongoing contractual obligations.
If a due date for a debit falls on a weekend/ public holiday the debit will be processed on the next business day.
You must ensure you have sufficient clear funds available in the nominated bank account (if you are paying by direct debit from your bank account) or that you have sufficient credit available on your nominated credit card (if you are paying by credit card) on the due date to permit the payments under the Direct Debit Authority.
If a debit from your nominated bank account or to your nominated credit card is unsuccessful we will attempt to debit again twice. If still unsuccessful, we will contact you to arrange alternative payment or further deferral.
You must notify Lincoln Institute Pty Ltd if the nominated account is transferred or closed.
If you are paying by direct debit from a bank account, please ensure that your financial institution allows direct debits on your nominated account.
If any bank fees are incurred by Lincoln Institute Pty Ltd from a dishonoured direct debit, these fees may be passed on to you.
Upon cancellation of your contract with Lincoln Institute Pty Ltd, all direct debit requests will also be deemed cancelled.
Where you consider that a debit has been initiated incorrectly, you can contact our accounts via email with details of your dispute to ClientAccounts@lincolninstitute.com.au.
Lincoln Institute Pty Ltd employs the policy of treating all records and account details relating to this Direct Debit Authority as Private. We will keep information about your bank account confidential, except to the extent necessary to administer your direct debit arrangements. If a claim is made on our financial institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this information to our financial institution.