Subscription Conditions

The only team members from your organisation who are permitted to engage in the program are the registered students consistent with your program subscription type.  If you would like to increase the number of students, you will be required to contact our customer care team to upgrade your subscription. Log-ins are not to be shared inside or outside your organisation and you consent to our customer care team communicating with you if concerning log-in activity is identified. At least one registered student from your organisation must be nominated as the supervisor, with your consent given for all program reporting and communications to be directed to that individual. 

Subscription Changes

Leading Edge for Veterinarians is a rolling subscription model with most practices choosing to maintain access to the program indefinitely. This ensures that the benefit extends across inevitable team member changes, as well as securing ongoing access to the entire library of modules for ongoing reflection and reference by staff that have already completed the series. Additionally, the library becomes an incredibly powerful tool for managers in formal, individual developmental reviews and feedback conversations with the team. If a team member is replaced, you will need to contact customer care to have that previous student licence reassigned and the old log-in cancelled. This change required to access progress reporting and facilitate accurate Professional Development points assignment. 

Payment Terms 

Payment terms are via Direct Debit (nominated Visa or MasterCard Credit Card). Invoices will be issued for each monthly automatic payment cycle. Once your registration has been completed your initial payment will be processed, followed by monthly payments, processed on the same day each month as your Leading Edge start date. 

Suspension/ Cancellation

Unless otherwise instructed, Lincoln Institute will assume your intention to continue your ongoing subscription on a month-by-month basis, regardless of the duration of your access to the program.

Please advise via email ([email protected]) if you wish to suspend or cancel your Leading Edge for Veterinarians membership. If your request is received more than 14 days from your billing date – your subscription will be cancelled before the next payment is taken. If you request to cancel is within 14 days of your next billing date, you will be charged for the month and the suspension/ cancellation will take effect from the following month.

If you wish to suspend your membership this will be managed on a case by case basis. If you suspend your membership and wish to return to Leading Edge at a later date, you will be welcomed back at the current market price for the program.

Direct Debit Terms

This Direct Debit Agreement sets out the terms on which you have authorised us, the Lincoln Institute Pty Ltd, to arrange for payment of amounts that become payable on your account to be made by deductions from your bank account or by charging your credit card.

Your Direct Debit Authorisation allows us to arrange for payment of the amounts due to the Lincoln Institute Pty Ltd for the services we provide to you, at the due date of your bill(s) or another date as agreed between us. This authorisation also enables any changes in those amounts and payment times, to occur automatically – you will not need to complete a new form. Any new contracted services added to your Lincoln Institute Pty Ltd account will be subject to these Direct Debit Conditions.

Invoicing of your Lincoln Institute Pty Ltd services is done on a monthly basis, at the time of billing. Recurring services are charged in the month that the services are performed. The Total Due value on the invoice will be the amount processed in the Direct Debit transaction.

You can cancel, vary, defer or suspend the Direct Debit Authority, or stop or suspend an individual debit from taking place under it, by emailing or calling us, but this must be arranged within 14 days of the due date of the invoice. If you do not provide us with this notice, we cannot guarantee the direct debit process can be stopped.

If you cancel, vary, defer or suspend your direct debit arrangements, or stop or suspend an individual debit from taking place under it, you must arrange with Lincoln Institute Pty Ltd a suitable alternative payment method for all outstanding fees due, and ongoing contractual obligations.

If a due date for a debit falls on a weekend/ public holiday the debit will be processed on the next business day.

You must ensure you have sufficient clear funds available in the nominated bank account (if you are paying by direct debit from your bank account) or that you have sufficient credit available on your nominated credit card (if you are paying by credit card) on the due date to permit the payments under the Direct Debit Authority.

If a debit from your nominated bank account or to your nominated credit card is unsuccessful we will attempt to debit again twice. If still unsuccessful, we will contact you to arrange alternative payment or further deferral. You must notify Lincoln Institute Pty Ltd if the nominated account is transferred or closed.

If you are paying by direct debit from a bank account, please ensure that your financial institution allows direct debits on your nominated account.

If any bank fees are incurred by Lincoln Institute Pty Ltd from a dishonored direct debit, these fees may be passed on to you.

Upon cancellation of your contract with Lincoln Institute Pty Ltd, all direct debit requests will also be deemed cancelled.

Where you consider that a debit has been initiated incorrectly, you can contact our accounts department via an email with details of your dispute to [email protected]

Lincoln Institute Pty Ltd employs the policy of treating all records and account details relating to this Direct Debit Authority as Private. We will keep information about your bank account confidential, except to the extent necessary to administer your direct debit arrangements. If a claim is made on our financial institution in relation to an alleged incorrect or wrongful debit, we may be required to disclose this information to our financial institution.

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