BROAD FEE STRUCTURE DETAILS  

Please base all fee structure details on current values in your practice as opposed to last calendar or financial year. Please note all fees are to be presented INCLUSIVE OF GST.  

Dispensing fee, injection fee, s4 mark-up  

Dispensing fee pre-packaged refers to items like ear meds, eye meds and skin meds that do not require counting or packaging. The rest should be self-explanatory.  

Mark- ups  

Please express all mark-ups as percentages (not dollars). Results should not be entered as a decimal e.g. 10 not‘0.1’. Please enter the number only and not the ‘%’ symbol. 

Mark- ups on S4 Drugs 

As you can see there are 3 potential fields to complete; 

  1. What is the most common mark-up on your S4 drugs (mandatory), this is the % you apply above the cost price to the majority of the S4 products you dispense. 
  1. What is the lowest mark-up on your S4 drugs (optional), if you adopt a variable strategy, please enter the lowest mark-up that you apply above the cost price of the drug.  
  1. What is the highest mark-up on your S4 drugs (optional), if you adopt a variable strategy, please enter the highest mark-up that you apply above the cost price of the drug.  

Does this apply to all S4s (Y/N –> if not, which)  

Some practices have custom mark-ups for certain items – particularly high-cost medications. Please indicate if your mark-up varies and if so for which products.  

If you do apply the same mark up to all your S4 drugs, please enter Y 

If you do not apply the same mark up to all your S4 drugs, please enter N and click on the link to the S4 Markup exceptions sheet to enter this data.  

Mark-up prescription food 

Self-explanatory 

Mark-up other food 

While many practices sell multiple non-prescription food types/brands, please enter the mark-up that you use on your most commonly sold life-stage food.  

Mark-up OTC flea, tick, fly prevention 

Sometimes Practices sell multiple OTC flea, tick, fly prevention types. Please enter your most commonly used mark-up.  

Mark-up other Shampoos 

Sometimes Practices sell multiple shampoo types. Please enter your most commonly charged mark-up.  

Mark-up Worming 

Self-explanatory 

Mark-up OTC items e.g. toys, leads etc 

Sometimes Practices sell multiple OTC item types. Please enter your most commonly charged mark-up.  

Mark-up External Lab fee 

Self-explanatory. If you have varying mark ups, please enter your most commonly charged mark-up.  

DETAILED FEE ANALYSIS  

Please base all fee structure details on current values in your practice as opposed to last calendar or financial year. Please note all fees are to be presented INCLUSIVE OF GST.  

Consult Fee S.A. Standard  

Fee charged for small animal, standard length consultations i.e. the most frequently booked consultation.  

Consult Fee S.A. Extended  

Fee charged for seeing small animals, in an extended length consultation e.g. skin, second opinion etc if this exists in your practice. Enter n/a if not applicable.  

Consult Fee S.A. Revisit  

Fee charged for seeing small animals for revisit/re-examination consultations.   

Consult Fee S.A. After Hours  

Fee charged for seeing small animals for an after-hours consultation (various time periods): 

  • Until 10pm 
  • 10pm- 12/1am 
  • 12/1am – morning 

Consult Fee Behavioural  

If you do them, enter n/a if not applicable.  

House Call Consult Fee  

Small animal house call including any surcharges (if applicable) and travel time up to 20 mins one-way.  

Consult Fee L.A.  

Fee charged for large animal, standard consultation, including any travel time. If yours is a small animal practice only, enter n/a. 

Revisit Consult Fee L.A.  

Fee charged for large animal revisit consultations including travel time. If yours is a small animal only practice, enter n/a 

After-hours Consult Fee L.A  

Fee charged for large animal after-hours consultations including travel time. If you charge different fees for different times at night, enter the most expensive amount.  

Travel Fee LA 

The dollar amount you charge per kilometre travelled. Enter n/a if none exists.  

Microchip (standard)  

In instances where you utilise a registration service other than the free local government service, exclude this amount from the total you provide.  

Proheart SR12  

Enter the cost of Proheart SR 12 provided to a dog that weighs: 

  • 5kg 
  • 10kg 
  • 20kg 
  • 30kg 
  • 40kg 

Blood Collection Fee  

The fee charged to cover the cost of drawing blood, staff to restrain the animal and consumables. Enter n/a if none exists.  

FNA and Cytology (including sampling, prep and analysis)  

Cost of an in-house fine needle aspiration and cytological examination of a mass including sampling, preparation and analysis.  

Smear and Cytology (including sampling prep and analysis)  

Cost of an in-house ear smear and cytological examination including sampling, preparation and analysis.  

Pre-anaesthetic Blood test (including collection)  

PABT plus any fees associated with collection if applicable. As inclusions can vary massively please provide notes in the adjacent field on the excel sheet if more than a mini biochem profile (e.g. Idexx PAP) plus a PCV/TP is performed. Please include a collection fee if one is normally charged 

MBA/GHP and CBC (including collection) 

Multiple biochemistry analysis or “General Health Profile” plus a complete blood count including any fees associated with collection. For the purpose of this survey, do not include electrolytes if they would incur an additional fee to be run. Please include a collection fee if one is normally charged.  

If the fee incorporates a bundled charge for discussing results with the owner, please exclude this charge.

Hospital Ward Fee Dog  

Essentially the ward fee is charged for admitting and keeping a dog in hospital for the day if they are having a routine procedure. e.g. minor surgery, diagnostic procedure, dentistry or grooming. This fee is different to the day hospitalisation fee which is charged when a dog is in hospital for the day requiring medical attention.   You may have a different name for this fee, e.g. hospital short stay, hospital procedure.

If in lieu of a ward fee, you charge a day hospitalisation or 24-hour fee, enter that fee instead.  If you don’t currently charge a fee for this, enter n/a 

Day Hospitalisation Fee Dog 20kg  

The cost of hospitalising a sick dog requiring medical treatment and ongoing care across the course of a day (not overnight) – if possible, please present the fee purely for hospitalisation i.e. exclude any daily re-exam fee, fluid maintenance fees, consumable fees. If this fee does not exist indicate n/a.  

Overnight Hospitalisation Fee Dog 20kg (standard 24 hours)  

Cost for up to 24hours standard hospitalisation including overnight. If possible, exclude any ancillary in-patient charges such as daily examination fee, consumables, waste disposal etc. If this fee does not exist, enter n/a.  If this fee is the same as the fee for a Day Hospitalisation (ie no additional charge for keeping over night) please enter n/a.

Intensive Care Hospitalisation Fee Dog 20kg (24 hours)  

Self-explanatory, enter n/a if none exists. If possible,  exclude any ancillary in-patient charges such as daily examination fee, consumables, waste disposal etc. If you charge an hourly fee, please do not include it, please enter your hourly fee in the field below, Intensive Care Hourly Fee Dog 20kg. 

Intensive Care Hourly Fee Dog 20kg  

In the instance you charge an hourly fee on top of or instead of an Intensive Care hospitalisation fee, please enter it here. If you don’t charge an hourly rate, please enter n/a.  

Hospital Ward Fee Cat  

Essentially the ward fee is charged for admitting and keeping a cat in hospital for the day if they are having a routine procedure. e.g. minor surgery, diagnostic procedure, dentistry or grooming. This fee is different to the day hospitalisation fee which is charged when a cat is in hospital for the day requiring medical attention.   You may have a different name for this fee, e.g. hospital short stay, hospital procedure.

If in lieu of a ward fee, you charge a day hospitalisation or 24-hour fee, enter that fee instead.  If you don’t currently charge a fee for this, enter n/a. 

Day Hospitalisation Fee Cat  

The cost of hospitalising a sick cat requiring medical treatment and ongoing care across the course of a day (not overnight) – if possible, please present the fee purely for hospitalisation i.e. exclude any daily re-exam fee, fluid maintenance fees, consumable fees. If this fee does not exist indicate n/a.  

Overnight Hospitalisation Fee Cat (standard 24 hours)  

Cost for up to 24hours standard hospitalisation including overnight. If possible, exclude any ancillary in-patient charges such as daily examination fee, consumables, waste disposal etc. If this fee does not exist, or is the same as the fee for a Day Hospitalisation (ie no additional charge for keeping over night) please enter n/a.  

Intensive Care Hospitalisation Fee Cat (24 hours)  

Self-explanatory, enter n/a if none exists. Exclude any ancillary in-patient charges such as daily examination fee, consumables, waste disposal etc. Self-explanatory, enter n/a if none exists. If possible, exclude any ancillary in-patient charges such as daily examination fee, consumables, waste disposal etc. If you charge an hourly fee, please do not include it, please enter your hourly fee in the field below, Intensive Care Hourly Fee Cat.  

Intensive Care Hourly Fee Cat  

In the instance you charge an hourly fee on top / instead of your Intensive Care hospitalisation fee, please enter it here. If you don’t charge an hourly rate, please enter n/a.  

Daily in-patient Exam fee  

A separate fee is often applied to cover the costs of nurse/vet examinations of inpatients that occur with each subsequent day they stay in the hospital. If this is not charged separately to your hospital fee please enter n/a. 

IV Fluids Surgical (during procedure including setup)  

Fee for elective I.V. fluids during the course of a procedure under anaesthetic. If this is a mandatory component of all anaesthetics in your practice and the fee is itemised, please include that fee. If not, please enter n/a. 

IV Fluids (including setup)  

Fee for setting up and maintaining IV Fluid Therapy for the first day in hospital for sick patients. Please don’t include any additional fees – purely the cost to place a patient on IV fluids on day 1.   

IV Fluid Daily Maintenance Fee  

A daily fee for maintaining the IV fluid delivery is often charged separate to the initial set-up fee for additional days in hospital i.e. covers nurse time, flushes, redressing, infusion pump use etc. Mark n/a if none exists.  

IV Fluid Additional Bag  

Fee charged for additional 1 litre bag of standard fluids when required if not included in a daily maintenance fee. Where the fluid bag is included in the daily maintenance fee and is itemised, please enter that amount. 

General Anaesthetic (20 minutes)  

Assume standard pre-med, IV induction and up to 20 minutes Isoflurane gas for a 20kg dog. If there is an itemised fee for the IV Fluid in your general anaesthetic fee, please deduct it.  

Sedation (minor procedure/examination)  

The cost of sedating a 10kg dog for a minor procedure/examination. Please also include the cost of the sedative drugs if these are charged in addition to the sedation fee.   

Surgery rate per hour (standard)  

Self-explanatory.  

Surgery rate per hour (orthopaedic & complex soft tissue)  

Self-explanatory.  

Theatre Fee (standard)  

Theatre fee for standard surgical procedures. E.g. lumpectomy  

Radiographs (2 plates excluding anaesthesia)  

Cost of taking 2 views (2 separate exposures), excluding any fees for sedation or GA. If all x-rays are taken under sedation or GA – please deduct a proportionate amount for this from the total price.  

Ultrasound Abdomen (excluding anaesthesia)  

Cost of performing a complete abdominal ultrasound (an examination of the entire abdominal cavity). This is to exclude the cost of any sedation or GA.  If you have a package price where sedation and GA is not itemised, please deduct the according cost from the original fee.  

Dental Radiographs (full mouth)  

The cost of taking dental radiographs of the full mouth excluding anaesthesia. If your prices differ for cats and dogs, please provide fee for dogs only.  

Dental Grade 1 Scale and Polish Dog  

Fee for scale and polish for 20kg dog with Grade 1 dental disease, including GA and excluding any extractions. As standards vary from practice to practice please exclude pre-GA bloods, fluids and dental radiographs if possible. Please indicate in your notes if this does include radiographs.  

Dental Grade 1 Scale and Polish Cat  

Fee for scale and polish for a cat with Grade 1 dental disease, including GA and excluding any extractions. As standards vary from practice to practice please exclude pre-GA bloods, fluids and dental radiographs if possible. Please indicate in your notes if this does include radiographs.  

Euthanasia and Standard Aftercare Cat  

In-house euthanasia including burial or non-individual cremation.  

Euthanasia and Standard Aftercare 20kg Dog  

In-house euthanasia including burial or non-individual cremation.  

Environmental Levy/Biological Waste Fee  

Fee to offset the cost of sharps and biological waste disposal as opposed to bodies, discarded tissues, bloody swabs or anything which is not appropriate for general waste.  

OTHER ANALYTICS: GENERAL PRACTICE PERFORMANCE  

Please base these key performance indicators on values from the preceding 12 month to date. For example, if it is 1 June 2020, enter data from 1 June 2019 to 31 May 2020.   Due to the focus on fees in Trimester 2, all revenue based KPI’s below will be expressed exclusive of GST. For all percentages enter as a whole number and please do not enter ‘%’ or format as a %. 

** To ensure this data is as accurate as possible, please refer to the trimester 1 definitions and recalculate your FTE number as this may be different for the time period we’re now analysing ** 

Number of transactions per FTE  

Number of transactions per Full Time Equivalent excluding all zero value invoices. Please ensure these transactions are those that are only attributable to the vets and exclude invoices produced by support staff.  

Revenue/FTE  

The average total revenue generated per year by a full-time equivalent vet in your practice in the last 12 months. Ideally isolate income and use only the revenue attributable to the veterinarian team. Please exclude any afterhours revenue if it exists.

N.B. Please present this $ value exclusive of GST  

Av. Transaction Fee ($) /FTE  

Calculate the average transaction fee for a full- time equivalent vet in your practice.  

N.B. Please present this $ value exclusive of GST  

Please check your accuracy;  Transaction fee per FTE multiplied by Number of transactions per FTE  

Revenue Per Opportunity ($)  

For this benchmark we will deem “opportunities” to be the main occasions where vets might identify primary illness e.g. first consult, revisit consult, juvenile vaccination, annual vaccination. The number of opportunities for the vet team will need to be calculated for the period being assessed and then total revenue for vets will be divided by this amount.  

N.B. Please present this $ value exclusive of GST  

Consults per year/FTE  

Number of primary consults (patient presents for new health issue) per full-time equivalent. If you record annual health examinations during vaccination as a consultation please exclude these from your tally.  

Revisit Consults year/FTE  

Number of revisit consults per full-time equivalent. Please exclude any revisits not resulting from primary consults as well as post-surgical revisits.  

Revenue from Veterinary Specific Services (%)  

This is % of total revenue. Revenue derived from Veterinary professional services. For example, surgery, consulting, vaccinating, diagnostic procedures etc but excluding those derived from the sale of drugs.  

N.B. Please present this % of total revenue. Results should not be entered as a decimal e.g.10 not ‘0.1’. Please do not enter  the ‘%’ symbol.

Revenue from Veterinary Drugs (%)  

Gross sales of scheduled drugs as a percentage of total revenue.  

Revenue from Merchandising (%)  

Include non-schedule drug/product sales and all food.  

Revenue from Other Services (%)  

Include revenue from non-veterinary services e.g. grooming, boarding, hydro-bathing, day- care, puppy school and other training. 

Vaccs Adult Dog/FTE  

Number of adult dog vaccinations per full time equivalent vet per year.  

Vaccs Puppies/FTE  

Number of puppy vaccinations per full time equivalent vet per year – count the whole course as one.  

Vaccs Adult Cat/FTE  

Number of adult cat vaccinations per full time equivalent vet per year.  

Vaccs Kitten/FTE  

Number of kitten vaccinations per full time equivalent per year – count the whole course as one.  

Proheart SR12/FTE  

Number of Proheart SR12 injections per full time equivalent vet per year.

Desexings/FTE  

Number of small animal desexings per full time equivalent vet per year.

Dentals per Year/FTE  

Number of dental procedures per full time equivalent vet per year – excluding in-consult dental examinations.  

Dental Radiographs of Patients per Year/FTE  

Number of patients having dental radiographs per full time equivalent per year. Count multiple views in a single examination as 1. 

Radiographs of Patients per Year/FTE  

Number of patients radiographed per full time equivalent vet per year. Multiple views in a single examination will count as 1. For the same patient having multiple radiograph examinations on separate occasions, each radiograph examination is counted as 1, for example if a patient has multiple x-rays to diagnose a ruptured cruciate, is admitted for surgery and subsequent radiographs 1 week later, followed by post op x-rays 6 week later – this would count as 3. 

Ultrasounds/FTE  

Number of small animal ultrasounds performed per full time vet equivalent per year.  

In-house Cytology per Year/FTE  

Number of in-house cytological samples performed per full time vet equivalent vet per year e.g. FNA, skin scrapes, ear smears  

Blood Test Run per Year/FTE  

Number of blood tests run per full time equivalent per year that includes more than 1 body function e.g. PABT, MBA/GHP. Exclude things like serial progesterone assays, serial blood glucose, serial PCV’s, DST’s, ACTH stims, serology which all technically fall under the 1 body function banner.  

Pre-anaesthetic Blood Test Run per Year/FTE  

Number of PABT run per full time equivalent per year.

Total Hosp. Fees (24 hours) per Year/FTE  

Calculate number of 24 hour periods of hospitalisation charged per full time equivalent per year  e.g. approx. 48hrs of hospitalisation would be 2 OR hospitalisation just for the day would be 0.5.  

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